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Frequently asked questions FAQs
We’ve compiled a list of common inquiries. Here are the answers to the questions we frequently receive:
For your convenience, all confirmed orders will be promptly dispatched every Tuesday and Thursday, ensuring efficient delivery straight to your doorstep. To guarantee a seamless shipping experience, we collaborate with all major logistic companies.
We at The Green Unknown prioritize transparency and provide tracking information for your order, allowing you to monitor its progress every step of the way. In the unlikely event of any delivery issues, our dedicated customer support team is readily available to assist you and ensure a satisfactory resolution.
Place your order with confidence at www.shop-tgu.com, knowing that we are committed to delivering your products promptly and securely.
We at The Green Unknown understand the importance of flexibility, and currently, we provide various options to choose from, including American Express, Visa, Mastercard, PayPal, and more.
We continuously strive to expand our payment options at www.shop-tgu.com to ensure that you have the freedom to select the method that suits you best. Our team is actively exploring additional alternatives to further enhance your shopping experience at The Green Unknown.
Please note that availability of specific payment methods may vary depending on your location and other factors. We appreciate your patience and understanding as we endeavor to meet your diverse payment needs.”
We offer a wide range of customizable smoking products. Whether you’re looking to add a personal touch or tailor an item to your specific requirements, we’ve got you covered. To explore the customization options available, we encourage you to reach out to us via our chat feature. Our dedicated team is ready to assist you and provide all the necessary information to create a truly personalized experience. – we’re excited to bring your vision to life.